How to File a Complaint

The Division of Customer Assistance handles verbal, written and e-mail complaints as well as other information inquiries. Customers may contact the Division with complaints regarding service delays, lack of service, discontinuance of service, payment arrangements, high bills, deposit requests, and incurred or high rates.


File a Complaint Online
The Division of Customer Assistance reviews online complaints daily. Online complaints are only processed during normal business hours (9 a.m.–4 p.m.). If the matter involves a gas leak, discontinuance of service, or any other situation that requires immediate action, please call (800) 624-0241.

 

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  • To submit your utility or cable complaint electronically, please click here.
  • For slamming complaints, please click here.
  • For Third Party Supplier Complaints, please click here.
Written Complaints
Please direct written complaints to:

 

New Jersey Board of Public Utilities
Division of Customer Assistance
44 South Clinton Ave, 1st Floor
PO Box 350
Trenton, NJ  08625-0350


For more information please click link below:

How to File a Complaint